Your noibi version (shown at the bottom of Settings)
The screen where it happened and the steps that led there
Roughly when it happened
A screenshot, if possible
Please don't include sign-in codes, invite codes or personal household content in your email. Support will never ask for them.
FAQ
I didn't receive my sign-in code
Check your spam folder, and make sure email from "as-studio.me" is not blocked. If it still hasn't arrived after a few minutes, tap "コードを再送する" (Resend code) in the app.
How do I invite my partner or family?
Tap your household's name at the top of the screen to open "家の設定" (Household settings), and share the invite code shown under "家族を招待" (Invite family). They can join by entering it under "招待コードで参加" (Join with invite code). An invite code stops working after one person joins, so issue a new code before inviting someone else.
Can I use it on my own?
Yes. Events, shopping and quests all work with a single member, and you can invite others later.
How do I change our household room?
Tap the pencil on the household card in "今日" (Today) to open "もよう替え" (Redecorate). You can choose the wallpaper, floor, light, rug, plant, sofa, pet and curtain colour. More choices unlock as your household levels up, and what you pick appears in every member's room.
How do I change the weather area?
Tap the weather card in "今日" (Today), or tap your household's name at the top to open "家の設定" (Household settings), then search for a city or postcode. The area is shared by everyone in the household.
How do I leave a household?
From the "アカウント" (Account) tab of your profile screen. What you created stays as part of the other members' record. When the last member leaves, the household is treated as deleted.
How do I delete my account?
Go to the "アカウント" (Account) tab of your profile screen and choose "アカウントを削除" (Delete account). Your sign-in information and profile are permanently deleted and cannot be restored. Content you shared stays in the household as anonymous history. See the Privacy Policy for details. If you can't use the app, email support from your registered address.
I can see an in-app notice, but no push notification arrived
Check that notifications for noibi are allowed in your iPhone settings. In-app notices and push notifications use different delivery paths, so a push may be delayed or may not appear because of connectivity, Focus mode, iPhone settings or the status of Apple's notification service. Notification delivery is also still being refined during the Open Beta. If it keeps happening with notifications enabled, email support with the app version, iOS version and approximate time it occurred.
